Overview
This website is operated by C&F Creation. The seller is C&F Creations Ltd, Unit B, 19 Arrenway Drive, Rosedale, Auckland 0632, New Zealand, trading as C&F Creation. Throughout the site, the terms “we”, “us”, and “our” refer to C&F Creation. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
2. Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate sources of information.
3. Products and Pricing
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product, service, or content without prior notice.
Shipping Rates and Pricing Errors
Our checkout calculates delivery costs live through our freight partners, including NZ Post. In rare cases, a technical fault such as a checkout session timing out, being refreshed, or a temporary connection issue between systems can cause an incorrect or outdated shipping rate to be displayed and charged. This is a known limitation of integrated carrier-pricing systems and can occur despite our best efforts.
Where an order has been placed with a shipping rate that is materially incorrect due to a genuine and obvious error of this kind, we will contact you before dispatch. No additional amount will ever be charged without your express agreement. If you prefer not to proceed, or no arrangement can be agreed, the order will be cancelled and all amounts paid promptly refunded in full. Nothing in this clause limits your rights under the Australian Consumer Law.
4. Product Use and Safety
Our pieces are made in small production runs, so minor variations in finish consistent with the product description and photography can occur, and these do not of themselves constitute a manufacturing fault. This does not exclude a claim where the goods materially differ from their description or fail to be of acceptable quality.
If you are not comfortable accepting this minor variation, you may request a refund or exchange under our change of mind policy (unopened items only). In such cases, return shipping costs will be the customer’s responsibility unless the item is confirmed to have a manufacturing defect under the Australian Consumer Law.
Assembly & Fault Assessment
For products that require assembly, customers are responsible for following the provided installation instructions.
If you believe a product may be faulty, please contact us with photos or videos first so our team can help troubleshoot.
In some cases, the item may need to be returned to our warehouse for inspection.
If the issue is confirmed to be a manufacturing fault, we will provide a repair, replacement, or refund in line with the Australian Consumer Law. We will also cover reasonable return shipping costs.
If the issue is determined to be caused by incorrect assembly, misuse, or not following the installation instructions, the item will not be considered faulty. In this case, return shipping and any re-delivery costs will be the customer’s responsibility.
Floor Lamps: Change of Mind Returns
Change of mind returns on floor lamps are accepted only if the lamp is unopened and in its original packaging. Once a floor lamp has been unpacked or assembled, we are unable to accept a change of mind return, as it can no longer be resold as new. Please make sure you are happy with your choice before unpacking. This does not affect your rights under the Australian Consumer Law — faulty items are always covered.
5. Modifications to the Service
We reserve the right to modify or discontinue any service or product without prior notice. We are not liable to you or any third party for price changes, suspensions, or discontinuations.
6. Inspection of Goods Upon Delivery
Please unbox and inspect your order as soon as practicable after delivery.
Please tell us promptly about any damage sustained during transit, manufacturing defect, or discrepancy with your order. Reporting transit damage within 48 hours helps us resolve it quickly with the carrier.
To report an issue, please contact our support team via email at customerservice@cfcreation.com.au, including a description of the issue and clear photographic evidence. Nothing in this clause limits your rights under the Australian Consumer Law, including in relation to faults or damage identified later.
7. Customer's Own Transportation
C&F Creation is not responsible for damage caused by transportation or handling arranged or undertaken by the customer after delivery, including damage occurring during a subsequent relocation of the item. This does not limit any rights or remedies you have under the Australian Consumer Law, including in relation to an existing or latent fault.
8. User Comments and Feedback
By submitting comments, suggestions, or creative ideas to us, you agree that we may edit, copy, publish, distribute, or otherwise use them in any medium without obligation to compensate you.
9. Errors, Inaccuracies, and Omissions
Occasionally, there may be errors in product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and update information without prior notice. Where a genuine and material error affects an order that has already been placed, we may cancel that order before dispatch and promptly refund all amounts paid in full.
10. Governing Law
These Terms of Service and any related agreements shall be governed by and interpreted in accordance with the laws of New Zealand. If you are a consumer in Australia, nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.
11. Contact Information
For any questions regarding these Terms of Service, please contact us at customerservice@cfcreation.com.au.
