Made at our own factory — sold direct

Made at our own factory — sold direct to Australian homes

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C&F CREATION / SUPPORT

How can we help?

Questions about our floor lamps or an existing order? Email the studio or send a message below — we reply quickly, and personally.

01 / ORDERS & DELIVERY

Dispatch, delivery and tracking.

Dispatched in 2–3 business days, tracked across Australia in 3–6 working days.

→ 02 / RETURNS

90-day money-back guarantee.

Change of mind, while the lamp stays unopened in its original packaging.

→ 03 / WARRANTY

1-year warranty, plus your ACL rights.

What’s covered and how a claim works, kept short on purpose.

→ 04 / SHIPPING POLICY

Rates, customs and timeframes.

The delivery details in full, including the A$1,000 customs threshold.

→ 05 / ABOUT US

Who we are, and how we price.

A New Zealand design house, selling direct across the Tasman.

→ 06 / CONTACT

Talk to a person.

Real people in Auckland, on weekdays during NZ business hours.

→
STILL STUCK?

Talk to a person.

Our team is based in Auckland, New Zealand. We respond on weekdays during New Zealand business hours, and always as promptly as we can.

GENERAL ENQUIRIES
info@cfcreation.com.au
HOURS
Mon–Fri · New Zealand business hours

PREFER TO WRITE? USE THE FORM BELOW.

Contact us

Email

customerservice@cfcreation.com.au
info@cfcreation.com.au

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FAQ

Common questions from our customers:

Simply fill out the form or click the “Email Us” button to get in touch with us for any product or corporate-related questions.

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Home Delivery
Shipped via Mainfreight from our Auckland warehouse. Signature required on delivery.