Questions, briefly answered.

We accept all major credit cards, including Visa, MasterCard and American Express. You can also pay securely via PayPal or choose interest-free instalments at checkout where available.

Yes, if you need to change or cancel your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request before the order is processed and shipped.

Absolutely! An electronic receipt will be emailed to you immediately after your purchase. If you require a printed invoice, please let us know, and we’ll include one with your shipment.

Floor-lamp orders ship with NZ Post — standard tracked and Express Courier options appear at checkout, with your rate calculated live based on your delivery address and the size of your order. No additional taxes or duties are collected at checkout. Under current Australian rules, orders with a customs value of A$1,000 or less generally attract no duty or import GST at the border; for larger orders, any import charges are the recipient’s responsibility.

Orders are dispatched from our warehouse within 2 to 3 business days. From dispatch, standard tracked delivery typically takes 3 to 6 working days anywhere in Australia — or choose Express Courier at checkout.

We offer a 90-day money-back guarantee. Change-of-mind returns are accepted when the lamp is unopened and in its original packaging; approved returns are sent back to our warehouse in New Zealand, with return freight arranged and paid by the customer. Faulty items are covered by our 1-year warranty and the Australian Consumer Law, at no cost to you.

We’re sorry for any inconvenience. If your lamp arrives damaged, please email us at customerservice@cfcreation.com.au as soon as practicable, with photos if you can. We’ll assess the issue and arrange a replacement or full refund under our warranty and the Australian Consumer Law.

The range pairs powder-coated metalwork with linen, cotton, glass and rattan-look shades, with some designs on solid marble bases. Every lamp uses a standard E27 socket and runs on 240V, double insulated.

We offer a curated selection of designs and sizes as showcased on our website, so every piece meets the same design and quality standards across the range.

Wipe the metalwork with a soft, dry cloth and dust fabric shades with a soft brush or a vacuum upholstery tool. Avoid harsh cleaners, and always switch the lamp off and let the globe cool before handling.